COVID-19 update
Book Online Gift Vouchers Facebook Instagram

Frequently Asked Questions

Travellers often have the same concerns and you can find answers to commonly-asked questions below. If you can’t find what you’re looking for in our FAQ, please contact us.

  • Is Ecopia Retreat open for business during this COVID-19 period?

    Yes. We are open for business and have implemented COVID-19 practices to ensure the safety and wellbeing of our guests and staff.

    Ecopia Retreat has been awarded ‘COVID 19 Tourism Clean’ certificate by the Tourism Industry Council South Australia.

  • Is Kangaroo Island safe for me to visit? Is Ecopia Retreat safe in this COVID-19 period?

    Kangaroo Island is currently COVID free, so it is a very safe place for you to visit. More specifically at Ecopia Retreat, you will not see anyone else, apart from the resident kangaroos, wallabies, echidnas, koalas, goannas, possums, and plenty of birdlife! It is a large property, and you will have perfect seclusion. Our team is not too far off, but you will not see us unless you need to. And of course we can then maintain safe social distancing 🙂

    COVID SAFE practices have been implemented in businesses throughout the Island, in line with Government advice.

  • Kangaroo Island is free of COVID-19, will I be welcome on the Island?

    Yes, absolutely! The Kangaroo Island Medical Service has advised that if government required health and distancing regimes are practiced, they are comfortable with gradual increased visitation to KI. Local Tourism, Food, Wine and Beverage service providers have been working hard in preparation for the gradual lifting of travel restrictions, so yes – we are all ready for you with relevant COVID-19 best practices in place, and you are more than welcome to visit us!!

  • What happens if I book a stay at Ecopia, but then travel restrictions are back in place?

    If reinforcement of travel restrictions affect your planned holiday in Kangaroo Island, we will hold your booking value in credit for you, until such a time that you are able to travel to us again.

    *nightly rate difference may be charged, based on the new dates of your booking.

  • I have an existing booking at Ecopia Retreat, but due to COVID-19 I cannot travel to Kangaroo Island. What shall I do?

    Please contact us directly to discuss your booking – or 0414 751 733.

  • What has been done at Ecopia in preparation for visitors in this COVID-19 period?

    We have always had meticulous cleaning standards at Ecopia, and we have now added another layer of cleaning and hygiene practices for peace of mind:

    • Prior to your arrival your Villa will be cleaned and disinfected to ensure that you are protected.
    • All surfaces and frequently handled features such light switches and remote controls are thoroughly cleaned and disinfected.
    • All our linen is commercially laundered and handled to a 5-star standard.
    • Our team at Ecopia have completed the Australian Government Department of Health Infection Control Training – COVID 19.
    • Ecopia Retreat has been awarded ‘COVID 19 Tourism Clean’ certificate by the Tourism Industry Council South Australia.
  • What is the update with the bushfire on Kangaroo Island?

    As a result of the Kangaroo Island bushfires that started on 3 January 2020, approximately 48% of the Island’s mass was affected. It is, however, a very big Island (Australia’s third-largest!), much of the land is still open, accessible and very much intact. For current information about the bushfires, please click here.

    Here is a specific Kangaroo Island FAQ sheet from our local tourism association.

  • Has Ecopia Retreat been affected by the bushfires?

    Ecopia Retreat has been unaffected by the bushfire on Kangaroo Island. Our Villas and the Residence are all still standing, and our wildlife sanctuary and natural wilderness are very much intact. We have been very fortunate to have had fire on our property, but not directly impacting on the Retreat.

  • What is included in the booking?

    • Secluded boutique luxury accommodation
    • Eco off-grid living – rainwater and solar
    • A welcome bottle of local KI wine and nibbles
    • Luxury soft linen and towels, including beach towels
    • Wood and kindling for the wood fireplace
    • Freshly ground coffee, tea, sugar and milk
    • Salt, pepper, olive oil, balsamic vinegar
    • Luxury natural soap bars, liquid soap, shampoo and bath salts
    • TV, hard drive full of entertainment options, music player
    • Complimentary unlimited Wi-Fi
    • Front row view of the abundance of wildlife
    • Torches for nighttime exploration
  • What time is check-in/check-out?

    Check-in time is 2:30pm and check-out time is 10:00 am. Where possible, flexibility with early check-in and late check-out will be provided. Please talk to us ahead of time if you have any special requests.

  • What is the smoking policy?

    We have a NO smoking policy in all Retreats. To smoke, please step outside onto the deck. Please dispose of cigarette butts responsibly.

  • Is the road to Ecopia Retreat accessible all year round?

    Yes. We have a small water crossing around our lagoon that gets a bit more flow in winter, but all vehicles can safely cross it at all times. Please slow down as indicated on our signs and you will have no trouble getting through, even with a 2WD.